Support Services

Available in the following locations:
  • Edinburgh & Lothians

Our specialist staff team is located within the Dunedin Canmore Housing Association development at Slateford Green, where we provide Support Services to people who are deaf* and who have additional needs.

We support people in 15 flats at Slateford Green, in addition to providing an outreach support service to those in their own homes in Edinburgh, Lothians and Fife.

Our skilled staff work with people who have physical disabilities, learning difficulties, people who experience periods of mental ill-health or other health or wellbeing issues. All staff work to SSSC Codes of Practice and National Care Standards. If you would like to view their Code of Conduct or guidelines then click here www.sssc.uk.com

Would you or a family member benefit from support in your own home?  Contact us on the details below and find out how we can help!

Contact details:

Tel: 0131 442 6924
Fax: 0131 443 9858
SMS: 07946 619 756
Email: supportservices@deafaction.org

In line with the Scottish Government consultation on New Care Standards you can expect these Principles to be upheld:

Dignity and respect

  • Your human rights are respected and promoted
  • You are respected and treated with dignity as an individual
  • You are treated fairly and do not experience discrimination
  • Your privacy is respected

Compassion

  • You experience warm, compassionate and nurturing care and support
  • Your care is provided by people who understand and are sensitive to your needs and wishes

Be included

  • You receive the right information, at the right time, and in a way that you can understand
  • You are supported to make informed choices, so that you can control your care and support
  • You are included in wider decisions about the way the service is provided, and your suggestions, feedback and concerns considered
  • You are supported to participate fully and actively in your community

Responsive care and support

  • Your health and social care needs are assessed and reviewed to ensure you receive the right support and care at the right time.
  • Your care and support adapts when your needs, choices and decisions change
  • You experience consistency in who provides your care and support and how it is provided
  • If you make a complaint it is acted on.

Wellbeing

  • You are asked about your lifestyle preferences and aspirations, and you are supported to achieve these
  • You are encouraged and helped to achieve your full potential
  • You are supported to make informed choices, even if this means you might be taking personal risks
  • You feel safe and are protected from neglect, abuse or avoidable harm

Our services are inspected and regulated by the Care Inspectorate.

Click here to access a full list of our grades and independent inspection reports.

 

 

 

Our services

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Book an Interpreter

Deaf Action currently has a team of registered BSL Interpreters that work in a variety of settings. Combined, we have over 45 years of interpreting experience.

Registered Company Number SC 396876. Registered charity SC 009898. Registered address as above. If you have any problems using or accessing the site, or for any other comments on this site, please click here to contact us
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*deaf includes people who are Deaf BSL users, deafened, deafblind and hard of hearing


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