ISO 9001:2015 Accreditation

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Deaf Action’s Communication and Interpreting Agency hold accredited certification of the ISO 9001:2015 Quality Management standard.

What is ISO 9001:2015?

ISO 9001:2015 is an international standard of Quality Management. The standard specifies requirements for a quality management system when an organisation:

a) needs to demonstrate its ability to consistently provide products and services that meet customer and applicable statutory and regulatory requirements, and

b) aims to enhance customer satisfaction through the effective application of the system, including processes for improvement of the system and the assurance of conformity to customer and applicable statutory and regulatory requirements.

All the requirements of ISO 9001:2015 are generic. This means it can be used by any organisation, large or small, regardless of its field of activity. In fact, there are over one million companies and organisations in over 170 countries certified to ISO 9001.

This standard is based on a number of quality management principles including a strong customer focus, the motivation and implication of top management, the process approach and continual improvement. Using ISO 9001:2015 helps ensure that customers get consistent, good quality products and services, which in turn brings many business benefits.


Deaf Action’s Communication and Interpreting Agency are registered and accredited to ISO 9001:2015 by Centre for Assessment as of 7th December 2018.

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