Half day, full day and bespoke Deaf Awareness Training

Available in the following locations:

Our half day (3 hour) Deaf Awareness Courses focus on either hard of hearing/deafened awareness or British Sign Language user awareness.

Depending on the needs of your company or organisation you may prefer one or the other.  If you feel that both sessions would benefit you, we also offer a 1 day Deaf Awareness course which covers both topics.

Half day course – Hard of hearing / Deafened Awareness

This three hour course is designed to give you an in-depth insight into what it is like to live with a hearing loss and how you can ensure that your hard of hearing clients or colleagues have the best experience with your organisation.

You will cover topics including (but not exclusive to):

  • Types of deafness & their consequences
  • Causes & symptoms of deafness including Ménière’s disease, glue ear & tinnitus 
  • How we hear
  • Living with a hearing loss
  • Communication tactics & strategies
  • Is lipreading easy & how is it done?
  • Hearing aids and assistive equipment for hard of hearing people

Half day course – British Sign Language awareness

This three hour course is designed to give you a better understanding of what British Sign Language is, the people who use it as their first language and deaf* cultural norms.  At the end of this session you will feel a lot more confident in your ability to provide a high quality and welcoming service to your deaf clients.

You will cover topics including (but not exclusive to):

  • What is BSL?
  • Deaf BSL users, deaf community and culture
  • Barriers to access and how to break them down
  • Communication tactics
  • Written communication – pros and cons
  • Advances in technology and how this has impacted on the BSL community
  • Basic BSL and fingerspelling


Bespoke Deaf Awareness Courses

If you would like to attend a Deaf Awareness course tailored to your work we are happy to create a course for your organisation.

We can offer courses of varying length to fit in with protected learning time, lunch breaks or in-service days and can tailor the content to your specific work environment.

We have delivered various awareness courses to organisations including Stevenson College, Scottish Parliament, Royal Mail, several Local Authorities and Lothian and Borders Police (Now part of Police Scotland).

To discuss a bespoke course please contact Lauren McAnna – Training and Development Co-ordinator (contact details below).


The cost for these courses is dependent on number of delegates, length and location.  If you are interested in getting a quote for one of these courses, contact Lauren McAnna – Training and Development Co-ordinator:

Email: learn@deafaction.org
Tel: 0131 556 3128
SMS: 07912 308 424


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Deaf Action currently has a team of registered BSL Interpreters that work in a variety of settings. Combined, we have over 45 years of interpreting experience.

Registered Company Number SC 396876. Registered charity SC 009898. Registered address as above. If you have any problems using or accessing the site, or for any other comments on this site, please click here to contact us
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*deaf includes people who are Deaf BSL users, deafened, deafblind and hard of hearing

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