Deaf Action have been working in partnership with deafPLUS to launch The Advice Line for Scotland and Northern Ireland
What is The Advice Line?
The Advice Line is a free to use service for anyone who is deaf* to get advice on a range of topics from a trained advisor who is a native BSL & ISL user.
These topics include:
Clients will be supported with referrals and/or signposting to other organisations who can provide more specialist support or help with issues outside of our remit.
What do I need to access an appointment?
This is an online service where you have a face to face chat with the advisor. You can use Skype, Facetime or Zoom, whatever is best for you. You need a device (smartphone, tablet or laptop) with a webcam and a stable internet connection.
How do I book an appointment to speak to the Advisor?
To book an appointment, click here. Alternatively, click the ‘our services’ tab above then click on Advice Line.
When can I get an appointment?
Appointments are available for Scottish residents Monday and Tuesday 10am – 1pm.
Appointments for Northern Irish residents are available on Wednesday 10am-1pm
Do I have to pay?
No, this service is free
Do you have to be a Deaf BSL user to access this service?
No, this service is for anyone who is Deaf or has a hearing loss. Interpreters can be provided for anyone who uses spoken language.
For more information, or for support booking an appointment contact Toni George:
Northern Ireland: firstname.lastname@example.org
deaf* – Deaf BSL users, Deaf oral/lipreaders, hard of hearing, deafened, Deafblind
Accessible sign languages – British Sign Language, Irish Sign Language