Advice Line launches in Scotland and Northern Ireland

Deaf Action have been working in partnership with deafPLUS to launch The Advice Line for Scotland and Northern Ireland


What is The Advice Line?

The Advice Line is a free to use service for anyone who is deaf* to get advice on a range of topics from a trained advisor who is a native BSL & ISL user.

These topics include:

Clients will be supported with referrals and/or signposting to other organisations who can provide more specialist support or help with issues outside of our remit.

What do I need to access an appointment?Β 

This is an online service where you have a face to face chat with the advisor. You can use Skype, Facetime or Zoom, whatever is best for you. You need a device (smartphone, tablet or laptop) with a webcam and a stable internet connection.

How do I book an appointment to speak to the Advisor?

To book an appointment, click here. Alternatively, click the ‘our services’ tab above then click on Advice Line.

When can I get an appointment?

Appointments are available for Scottish residents Monday and Tuesday 10am – 1pm.

Appointments for Northern Irish residents are available on Wednesday 10am-1pm

Do I have to pay?

No, this service is free

Do you have to be a Deaf BSL user to access this service?

No, this service is for anyone who is Deaf or has a hearing loss. Interpreters can be provided for anyone who uses spoken language.


For more information, or for support booking an appointment contact Toni George:


Northern Ireland:


deaf* – Deaf BSL users, Deaf oral/lipreaders, hard of hearing, deafened, Deafblind

Accessible sign languages – British Sign Language, Irish Sign Language

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Deaf Action currently has a team of registered BSL Interpreters that work in a variety of settings. Combined, we have over 45 years of interpreting experience.

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*deaf includes people who are Deaf BSL users, deafened, deafblind and hard of hearing

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