Working together for an equal and better future for all deaf people. For over 180 years, this vision has been at the heart of everything we do.


  • Raise awareness of the needs and rights of deaf people
  • Challenge discrimination
  • Provide services to promote independence and quality of life.

Our mission is designed to help us achieve our overall vision and keep our ambitions focused. It highlights the work we believe is important in making a difference to deaf people’s lives.


We will treat others fairly and honestly and value the contribution they make.

We will ensure that everybody’s needs and requirements are understood and responded to within employment practice and service design and delivery.

We will be fair, honest, transparent and trustworthy in all our dealings with staff, volunteers, service users and partners.

We will always seek to improve by developing our monitoring and evaluation processes and listening to and learning from staff, volunteers, service users and partners.

We will create and deliver services that test new ideas and approaches that keep us at the forefront of Scotland’s sensory support thinking.

Our values are qualities we expect from everyone we work with; staff, volunteers, board members, but also our partners, donors and supporters.



Welcome to Deaf Action’s Annual Report for 2017- 2018. This report highlights the continued strong performances in many areas of our work. As well as increasing partnership working with third sector organisations in Scotland, we have also been working with the Scottish Government to support the implementation of the British Sign Language (Scotland) Act 2015, the National BSL Plan and going forward the local BSL Plans. In addition, we have forged new links with a variety of different stakeholders.

Last year, we sustained a period of ten months without a CEO. The Board of Trustees carried out an extensive recruitment process, ensuring the right candidate was in place to take Deaf Action forward. We were pleased to eventually appoint an experienced CEO in Philip Gerrard; the first time in our 183 year history that we have a Deaf CEO at the helm.

Thank you to our Senior Management Team (SMT) for taking the reins during the interim period, to Trustees for being more involved with the day-to-day operations, and to you all for your patience during this time.

I’m happy to say that the Board has really enjoyed working with Philip so far, and excited for the future direction of our Charity.

Rev Rosie Addis
Chair, Deaf Action


2017 was a good year for Deaf Action seeing change that delivered progress. We have welcomed new members of staff, created interim plans to guide us and have been building partnerships with other organisations that will have a positive impact on the lives of all deaf* people.

Since taking up the position of CEO at Deaf Action in September 2017, I am proud to be working with a wide range of dedicated, passionate and caring individuals.


We continued to manage through a challenging financial year. While we incurred a loss due to investments and a pension deficit, this was considerably less than originally forecasted in March 2017.

Our core services have all performed well, seeing an increase in demand for our Communication Interpreting Agency (CIA) by 17.4% particularly from health, councils and education settings, reflecting the positive impact of the rising deaf awareness across these public bodies.

Our services in Aberdeenshire continued to make great progress with our partner Aberdeenshire City Council, with drop in sessions seeing a 20% increase from the previous year.

The Employability Service also grew steadily throughout the year. Introducing additional staff and expanding work with employers, resulted in a 29% increase in the number of people using the service.


Looking ahead, I am excited about growth opportunities that will arise from the BSL National Plan and developing further services to meet the growing demand and need from those with acquired hearing loss.

This coming year will see us focus on improving infrastructure in the organisation, developing a long-term strategy, decreasing the deficit, improving customer experiences, developing our brand positioning and creating a vision and culture that we are proud of.

With a diverse staff team of 75 over several locations, our community is strong and vibrant, and together we will continue our efforts to work together for an equal and better future for all deaf* people.

Philip Gerrard
Chief Executive Officer

Registered Company Number SC 396876.
Registered charity SC 009898.
Registered address, 49 Albany Street,
Edinburgh, EH1 3QY

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